A Proposed Mathematical Framework for Fuzzy IT Service Management (F-ITSM) and Neutrosophic IT Service Management (N-ITSM)
Takaaki Fujita
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Source: Crossref
Published: Jun 1, 2025
DOI: 10.63689/2993-7159.1280
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Fuzzy sets, rough sets, hyperrough sets, intuitionistic fuzzy sets, neutrosophic sets, plithogenic sets , and other frameworks for handling uncertainty are under active research every day. These concepts can model a wide range of real-world phenomena and are frequently investigated to facilitate more efficient decision-making. IT Service Management is a systematic approach to designing, delivering, managing, and improving IT services in alignment with organizational objectives. In this paper, we explore the Mathematical Frameworks for Fuzzy IT Service Management (F-ITSM) and Neutrosophic IT Service Management (N-ITSM), which combine these uncertainty-based ideas with IT Service Management practices.
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